---
title: FAQ — Linden Family Health
description: Linden Family Health — board-certified family medicine in San Francisco, CA. Same-day appointments, transparent pricing, all major insurance accepted.
---

[![Linden Family Health](https://www.nopethemes.com/hs-fs/hubfs/raw_assets/public/studionope-for-medical/images/linden-logo.png?width=140&height=105&name=linden-logo.png "Linden Family Health")](https://www.nopethemes.com/?hsLang=en)

- About expand\_more
- Services expand\_more
- Doctors expand\_more
- [Pricing](https://nopethemes.com/linden/pricing?hsLang=en)
- [Insurance](https://nopethemes.com/linden/insurance?hsLang=en)
- [Blog](https://nopethemes.com/linden/blog?hsLang=en)
- [Docs](https://nopethemes.com/linden/docs?hsLang=en)
- [FAQ](https://nopethemes.com/linden/faq?hsLang=en)

search 

[Book a Visit](https://nopethemes.com/linden/contact?hsLang=en)

[Our Story Why we built Linden](https://nopethemes.com/linden/about?hsLang=en) [Our Values What we promise patients](https://nopethemes.com/linden/about?hsLang=en#values) [Doctors Meet the team](https://nopethemes.com/linden/doctors?hsLang=en)

Primary Care

[Annual physicals Full preventive check-ups](https://nopethemes.com/linden/services?hsLang=en#physicals) [Vaccinations CDC & travel vaccines](https://nopethemes.com/linden/services?hsLang=en#vaccines) [Chronic care Diabetes, BP, thyroid, more](https://nopethemes.com/linden/services?hsLang=en#chronic) [Pediatrics Well-child visits](https://nopethemes.com/linden/services?hsLang=en#pediatrics)

Diagnostics

[Lab & imaging In-house, same-day results](https://nopethemes.com/linden/services?hsLang=en#lab) [Telehealth Video & phone visits](https://nopethemes.com/linden/services?hsLang=en#telehealth) [Procedures Biopsies, joint injections](https://nopethemes.com/linden/services?hsLang=en#procedures)

Plans & Access

[Pricing Memberships & cash rates](https://nopethemes.com/linden/pricing?hsLang=en) [Insurance In-network carriers](https://nopethemes.com/linden/insurance?hsLang=en) [FAQ Billing & visit questions](https://nopethemes.com/linden/faq?hsLang=en)

[All doctors Meet the full team](https://nopethemes.com/linden/doctors?hsLang=en) [Dr. John Wang, MD Family Medicine, Founding Partner](https://nopethemes.com/linden/doctor/john-wang?hsLang=en)

search Search the site

- About expand\_more
  
  [Our Story](https://nopethemes.com/linden/about?hsLang=en) [Our Values](https://nopethemes.com/linden/about?hsLang=en#values) [Doctors](https://nopethemes.com/linden/doctors?hsLang=en)
- Services expand\_more
  
  Primary Care
  
  [Annual physicals](https://nopethemes.com/linden/services?hsLang=en#physicals) [Vaccinations](https://nopethemes.com/linden/services?hsLang=en#vaccines) [Chronic care](https://nopethemes.com/linden/services?hsLang=en#chronic) [Pediatrics](https://nopethemes.com/linden/services?hsLang=en#pediatrics)
  
  Diagnostics
  
  [Lab & imaging](https://nopethemes.com/linden/services?hsLang=en#lab) [Telehealth](https://nopethemes.com/linden/services?hsLang=en#telehealth) [Procedures](https://nopethemes.com/linden/services?hsLang=en#procedures)
  
  Plans & Access
  
  [Pricing](https://nopethemes.com/linden/pricing?hsLang=en) [Insurance](https://nopethemes.com/linden/insurance?hsLang=en) [FAQ](https://nopethemes.com/linden/faq?hsLang=en)
- Doctors expand\_more
  
  [All doctors](https://nopethemes.com/linden/doctors?hsLang=en) [Dr. John Wang, MD](https://nopethemes.com/linden/doctor/john-wang?hsLang=en)
- [Pricing](https://nopethemes.com/linden/pricing?hsLang=en)
- [Insurance](https://nopethemes.com/linden/insurance?hsLang=en)
- [Blog](https://nopethemes.com/linden/blog?hsLang=en)
- [Docs](https://nopethemes.com/linden/docs?hsLang=en)
- [FAQ](https://nopethemes.com/linden/faq?hsLang=en)

[Book a Visit](https://nopethemes.com/linden/contact?hsLang=en)

![Linden Family Health checkup room](https://www.nopethemes.com/hubfs/raw_assets/public/studionope-for-medical/images/templates/helper-img-3.jpg)

FAQ

# Answers, in plain language.

Everything we get asked the most — about our clinic, your appointments, insurance, and the care we provide. No jargon, no fine print, no marketing spin.

About Linden

## The clinic itself.

- ### Where are you located?
  
  One clinic at 500 Terry Francine St, San Francisco CA 94158 — in the Mission Bay neighborhood, two blocks from the UCSF medical campus.
- ### How long have you been open?
  
  We opened in 2018. Going on eight years as an independent, founder-led family practice.
- ### Who founded the clinic?
  
  Dr. John Wang (family medicine) and Dr. Talya Sulami (internal medicine) founded Linden in 2018 after twenty years inside large hospital networks. Both remain practicing partners.
- ### Are you accepting new patients?
  
  Yes — new-patient bookings are open year-round. Most first visits are scheduled within 7–10 days. We'll let you know during onboarding which clinician is the best fit.
- ### Do you have multiple locations?
  
  No. We're a single-clinic practice by design — it's how we keep continuity of care and same-day access reliable. Telehealth visits are available statewide for established patients.

Appointments & Visits

## Booking and what to expect.

- ### How do I book?
  
  Three ways: call +1 (415) 555-0182, use the booking form on our contact page, or — if you're an established patient — book directly through the patient portal.
- ### Can I get a same-day appointment?
  
  Yes. We hold back urgent slots every morning for established patients. Call before 11am and we'll fit you in that day, either in person or by telehealth.
- ### Is telehealth available?
  
  Yes, for established patients across California. New patients are seen in person for the first visit so we can do a proper exam and intake, then telehealth opens up for follow-ups.
- ### What's your cancellation policy?
  
  Cancel at least 24 hours before your appointment and there's no fee. Same-day cancellations or no-shows are billed a $50 fee — we hold time for you specifically and can't backfill it that fast.
- ### What should I bring to my first visit?
  
  Photo ID, your insurance card, a list of current medications and supplements, and any records from previous providers if you have them. We'll request prior records on your behalf if you'd rather.
- ### What if I'm running late?
  
  Call ahead. If you're more than 15 minutes late we may need to reschedule or move you to a telehealth slot — visits run long when we let them slip, and the next patient is waiting.

Insurance & Billing

## The money side.

- ### Which plans do you accept?
  
  Aetna, Anthem Blue Cross, Blue Shield of California, Cigna, UnitedHealthcare, and Medicare. If your plan isn't listed, we may still be in-network — call and we'll check.
- ### Do I need a referral?
  
  Not for us — family medicine is a direct-access specialty. You may need a referral from us for specialists, depending on your plan.
- ### Do you publish cash prices?
  
  Yes. Cash prices for the most common visits and procedures are posted on the pricing page. We quote anything custom in writing before the visit.
- ### Do you accept HSA and FSA?
  
  Yes — we accept HSA, FSA, and HRA cards for any eligible service. We can also provide itemized receipts if your administrator needs them.
- ### What about out-of-network claims?
  
  We'll provide an itemized superbill you can submit to your insurer for out-of-network reimbursement. We don't bill out-of-network insurers directly.

Care & Services

## What we actually do.

- ### Do you handle pediatrics?
  
  Yes — Dr. Martin Sunak is fellowship-trained in pediatrics. Newborn-to-adolescent care, well-child visits, developmental screenings, and adolescent mental health.
- ### Do you offer women's health services?
  
  Yes. Dr. Amara Okafor leads women's health: annual wellness exams, contraception counseling, perimenopausal and menopausal care. We coordinate with OB-GYN specialists for pregnancy care.
- ### Do you manage chronic disease?
  
  Yes. Diabetes, hypertension, high cholesterol, thyroid disorders, asthma, and more. We schedule longer follow-up visits and use the portal for between-visit monitoring.
- ### Do you give vaccinations?
  
  Yes — full childhood and adult immunization schedules, plus travel vaccines, flu, COVID-19 boosters, and shingles. Most are covered with no copay on standard insurance.
- ### Do you do lab work in-house?
  
  Yes. In-house phlebotomy for common bloodwork — results often post to your portal before you leave the building. Specialized labs are sent to Quest or LabCorp.

Still got questions?

## Didn't find your answer?

Reach out through the contact form or give us a call at +1 (415) 555-0182. A real person — not a bot — will get back to you within one business day.

[CONTACT US](https://www.nopethemes.com/linden/contact?hsLang=en)

![Linden Family Health waiting area](https://www.nopethemes.com/hubfs/raw_assets/public/studionope-for-medical/images/templates/helper-img-8.jpg)

[![Linden Family Health](https://www.nopethemes.com/hs-fs/hubfs/raw_assets/public/studionope-for-medical/images/linden-logo.png?width=140&height=105&name=linden-logo.png "Linden Family Health")](https://www.nopethemes.com/?hsLang=en)

Family medicine that listens. San Francisco, since 2019.

#### Clinic

- [Home](https://nopethemes.com/linden/homepage?hsLang=en)
- [About](https://nopethemes.com/linden/about?hsLang=en)
- [Doctors](https://nopethemes.com/linden/doctors?hsLang=en)
- [Contact](https://nopethemes.com/linden/contact?hsLang=en)

#### Care

- [Services](https://nopethemes.com/linden/services?hsLang=en)
- [Pricing](https://nopethemes.com/linden/pricing?hsLang=en)
- [Insurance](https://nopethemes.com/linden/insurance?hsLang=en)
- [FAQ](https://nopethemes.com/linden/faq?hsLang=en)

#### Patients

- [Book a visit](https://nopethemes.com/linden/contact?hsLang=en)
- [Patient portal](https://nopethemes.com/linden/contact?hsLang=en)
- [Prescription refills](https://nopethemes.com/linden/contact?hsLang=en)
- [Telehealth](https://nopethemes.com/linden/services?hsLang=en#telehealth)

#### Resources

- [Blog](https://nopethemes.com/linden/blog?hsLang=en)
- [Theme docs](https://nopethemes.com/linden/docs?hsLang=en)
- [Health library](https://nopethemes.com/linden/faq?hsLang=en)
- [Locations](https://nopethemes.com/linden/contact?hsLang=en)

#### Contact

- location\_on 500 Terry Francine St, San Francisco, CA 94158
- mail [hello@lindenfamilyhealth.example](mailto:hello@lindenfamilyhealth.example)
- phone [+1 (415) 555-0182](tel:+1(415)555-0182)

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