Support

Frequently Asked Questions

Find answers to common questions about our services, process, and pricing.

General Questions

What services do you offer? expand_more

We offer a full range of digital services including brand strategy, visual identity design, website design and development, digital marketing, and ongoing support and maintenance.

What industries do you work with? expand_more

We work with clients across various industries including technology, healthcare, finance, retail, and professional services. Our diverse experience allows us to bring fresh perspectives to every project.

Do you work with startups or only established companies? expand_more

We work with businesses of all sizes, from early-stage startups to established enterprises. We tailor our approach and packages to match your stage and budget.

Process & Timeline

What is your design process? expand_more

Our design process begins with discovery and research, followed by strategy development, design concepts, iterations based on feedback, and final delivery. We keep you involved at every stage.

How long does a typical project take? expand_more

Project timelines vary based on scope. A website design typically takes 6-10 weeks, while branding projects range from 4-8 weeks. We provide a detailed timeline during our initial consultation.

How do you handle revisions? expand_more

Our project packages include a set number of revision rounds. We work closely with you to refine designs until they meet your expectations.

Pricing & Payment

What is your pricing structure? expand_more

Our pricing is project-based and depends on the scope of work. We offer transparent pricing and provide detailed proposals after understanding your specific requirements.

Do you require a deposit? expand_more

Yes, we typically require a 50% deposit to begin work, with the remaining balance due upon project completion. For larger projects, we can arrange milestone-based payments.

What payment methods do you accept? expand_more

We accept bank transfers, credit cards, and PayPal. For enterprise clients, we can arrange invoicing with NET 30 terms.

Support & Maintenance

Do you offer ongoing support? expand_more

Yes, we offer ongoing support and maintenance packages for all our projects. This includes updates, optimizations, and technical support.

What if I need changes after the project is complete? expand_more

We offer maintenance packages for ongoing updates, or you can request changes on an hourly basis. We also provide training so your team can make basic updates independently.

Do you provide training? expand_more

Yes, we provide comprehensive training for all deliverables including documentation, video walkthroughs, and live training sessions.

Still have questions?

Get in touch and we will be happy to help.