Frequently Asked Questions

We offer a full range of digital services including brand strategy, visual identity design, website design and development, digital marketing, and ongoing support and maintenance.

We work with clients across various industries including technology, healthcare, finance, retail, and professional services. Our diverse experience allows us to bring fresh perspectives to every project.

We work with businesses of all sizes, from early-stage startups to established enterprises. We tailor our approach and packages to match your stage and budget.

Our design process begins with discovery and research, followed by strategy development, design concepts, iterations based on feedback, and final delivery. We keep you involved at every stage.

The five stages

1. Discovery. Stakeholder interviews, analytics, and an audit of whatever exists today.
2. Strategy. Positioning, messaging and the shape of the site, agreed before a pixel moves.
3. Concepts. Two directions, shown in the browser at real widths rather than as flat images.
4. Iteration. Two rounds of refinement on the direction you choose.
5. Delivery. Build, QA across devices, and a recorded handover session.

You get one named contact for the whole run and a written update every Friday, so nothing goes quiet between stages.

Project timelines vary based on scope. A website design typically takes 6-10 weeks, while branding projects range from 4-8 weeks. We provide a detailed timeline during our initial consultation.

Our project packages include a set number of revision rounds. We work closely with you to refine designs until they meet your expectations.

Our pricing is project-based and depends on the scope of work. We offer transparent pricing and provide detailed proposals after understanding your specific requirements.

Yes, we typically require a 50% deposit to begin work, with the remaining balance due upon project completion. For larger projects, we can arrange milestone-based payments.

We accept bank transfers, credit cards, and PayPal. For enterprise clients, we can arrange invoicing with NET 30 terms.

Yes, we offer ongoing support and maintenance packages for all our projects. This includes updates, optimizations, and technical support.

What a care plan covers

• Platform, theme and plugin updates, applied on a staging copy first.
• Uptime and Core Web Vitals monitoring, with a monthly one-page report.
• A block of hours each month for copy changes, new sections and fixes.
• Same-day response on anything that takes the site down.

Plans are monthly and can be cancelled at any time. If you would rather handle it in house, we hand over the documentation and the training instead - see contact to talk it through.

We offer maintenance packages for ongoing updates, or you can request changes on an hourly basis. We also provide training so your team can make basic updates independently.

Yes, we provide comprehensive training for all deliverables including documentation, video walkthroughs, and live training sessions.